Customer policy

Payment Policy

Payment here is deliberately dull: one charge, taken at checkout, with nothing stored on this site.

  1. 01What we accept
  2. 02Currency
  3. 03When you are charged
  4. 04Card security
  5. 05Declines and verification
  6. 06Sales tax
  7. 07Refunds
  8. 08Billing questions

What we accept

Checkout currently accepts Visa, Mastercard, American Express, WeChat Pay, Klarna and Afterpay. Anything not listed here is not accepted, however the button may be labelled elsewhere on the internet.

Currency

All charges are in United States dollars (USD). If your card is issued outside the US your bank sets the conversion rate and may add a foreign transaction fee — that fee is theirs, not ours.

When you are charged

Once, at checkout, for the full amount shown in the cart. We do not pre-authorise and re-charge, and we do not bill on dispatch.

Card security

Card details are entered on the payment provider’s hosted form and processed on their PCI DSS compliant systems. This website never receives, stores or logs a full card number, and the connection is encrypted end to end.

Declines and verification

If a payment is declined no order is created and no money leaves your account; a pending authorisation may appear briefly and then drop off. Large or unusual orders occasionally trigger a manual check — if that happens we email you within 1 business day rather than cancel silently.

Sales tax

Sales tax is not added at checkout – the price you see is the total you pay.or card surcharges on top.

Refunds

Refunds go back to the card or account used for the original payment; we cannot send one anywhere else. Timing is on the Refund and Returns Policy page.

Billing questions

SUN AND AIR
788 Driggs Ave, Brooklyn, NY 11211, United States
Phone: (718) 388-1669
Email: [email protected]
Hours: Open Mon–Fri: 12:00–19:00 | Saturday–Sunday: 11:00–18:00.