Frequently Asked Questions
Everything below describes how SUN AND AIR really works. Nothing on this page is here for decoration.
How long will my order take?
Handling takes 1–2 business days and the carrier normally needs 3–7 business days, so most orders land inside 4–9 business days. The tracking number is emailed the moment the label scans.
How much is shipping?
Free anywhere in the US on orders of $99.00 or more; below that it is a flat $14.99, whatever the box weighs.
Do you ship outside the United States?
Not at present — US addresses only, including Alaska, Hawaii and the territories our carrier reaches.
Can I collect my order from the shop?
Web orders are shipped rather than held for collection. To buy in person, come to 788 Driggs Ave, Brooklyn, NY 11211, United States during opening hours (Open Mon–Fri: 12:00–19:00 | Saturday–Sunday: 11:00–18:00.).
What can I pay with?
Checkout accepts Pay with cards and more, Card, WeChat Pay, Klarna and Afterpay. Card details go straight to the payment provider and are never stored on this site.
Can I return something?
Yes — unused goods, within 30 days of delivery. If we got it wrong, the return postage is on us. Detail on the Refund and Returns Policy page.
How fast are refunds?
The refund goes out within 5–7 business days of the return arriving. Your bank then adds its own one to five days.
Can I cancel an order?
Yes, up until it is picked — in practice about 12 hours on a business day. After dispatch it becomes a return.
Is my card safe?
The card form belongs to our PCI DSS compliant payment provider. This website never sees a full card number.
How do I reach a person?
Email [email protected] for a reply within 1 business day, or call (718) 388-1669 during shop hours (Open Mon–Fri: 12:00–19:00 | Saturday–Sunday: 11:00–18:00.).
Still stuck?
SUN AND AIR
788 Driggs Ave, Brooklyn, NY 11211, United States
Phone: (718) 388-1669
Email: [email protected]
Hours: Open Mon–Fri: 12:00–19:00 | Saturday–Sunday: 11:00–18:00.